Protecting Your Personal Details on Our Website

Blue Rock Digital understands the importance of how your information is used and shared. We appreciate your trust in us to handle your personal data carefully. This Privacy Policy outlines how we collect, use, and protect your information, and it forms part of our website’s terms and conditions.

By visiting www.bluerockdigital.co.uk (“the Website”), you agree to the practices described in this Privacy Policy.

Introduction

Blue Rock Digital believes it is important to protect your Personal Data (as defined by the Data Protection Act 1998). Our goal is to offer a personalised service that meets your needs while ensuring your privacy is respected. This policy explains how we may collect and handle your personal information, the security measures we take, and how we protect your data.

When you first provide us with Personal Data or use our services, we offer the opportunity to indicate whether you wish to receive information about other services or products. You can change your preferences at any time by contacting us through our online contact form.

Collecting Information

We may collect Personal Data from various sources, including:

1.1. From you when you agree to take a service or product from us, which may include your contact details.

1.2. From you when you contact us with an enquiry, providing information about your use of our services.

1.3. From publicly available documents.

Using Your Personal Information

2.1. We will use your Personal Data only for the following purposes and will not retain it longer than necessary for these purposes:

• To help us identify you when you contact us.
• To identify accounts, services, or products that may be relevant to you.
• To manage and contact you regarding the services and products we have provided or may provide in the future.
• To perform marketing analysis and customer profiling.
• To prevent and detect fraud or loss.
• To contact you about products and services we offer, unless you have opted out.
• We may monitor and record communications with you (including phone calls and emails) for quality assurance and compliance purposes.
• To check your details with fraud prevention agencies, if necessary.

2.2. We will not disclose your Personal Data to any third parties except as outlined in this Privacy Policy.

2.3. We may share your Personal Data in the following situations:

• If we or our assets are acquired by a third party, in which case your data will be transferred with the business.
• If required by law or legal proceedings.
• When using third-party service providers to fulfil functions on our behalf, such as delivering products, processing data, providing customer support, and marketing services.

These third parties will only have access to the data necessary to perform their tasks and are bound by strict confidentiality agreements.

2.4. If you provide us with Personal Data on behalf of someone else, you confirm you have informed them of this Privacy Policy and they have not objected to the use of their data.

2.5. We may carry out credit and fraud prevention checks in connection with any transactions with you, which may involve sharing information with credit reference and fraud prevention agencies.

Protecting Information

3.1. We use Secure Sockets Layer (SSL) encryption software to protect information during transmission.

3.2. We maintain physical, electronic, and procedural safeguards to protect your personal data. Occasionally, we may request proof of identity before disclosing personal information.

3.3. It is important that you protect your password and computer from unauthorized access. Always sign off when using a shared computer.

The Internet

4.1. If you communicate with us online, we may occasionally send you emails about our products and services.

4.2. Please note that communications over the internet (e.g., emails) are not always secure unless encrypted. We cannot accept responsibility for unauthorized access or loss of personal data beyond our control.

Cookies

To improve the functionality of our services, we may use “cookies,” small files stored on your computer. These cookies are used to enhance your browsing experience by:

• Allowing you to navigate between pages efficiently.
• Recognising your computer to save time when you return to the site.
• Keeping you logged in once you’ve entered your username and password.
• Measuring how many people use our services to improve site performance.

For more information on cookies, visit allaboutcookies.org.

You can adjust your browser settings to accept or reject cookies or to notify you when cookies are issued. However, blocking cookies may affect the functionality of some website features.

Categories of Cookies:

• Category 1: Strictly Necessary CookiesThese cookies are essential for enabling you to navigate the website and use its features, such as secure areas. Without them, essential services like shopping baskets cannot function.

• Category 3: Functionality CookiesThese cookies remember choices you make (such as your user name or region) and provide enhanced features, such as live chat sessions. They do not track your activity on other websites.

By using this website, you consent to the placement of these types of cookies on your device.

Further Information

6.1. If you have any questions or comments about our Privacy Policy, please contact us via our online form.

6.2. We may update this Privacy Policy from time to time. Any changes will be published on this page. It is your responsibility to check for updates regularly.

6.3. You can request a copy of this Privacy Policy or any updates by writing to us or emailing us via our online form. This Privacy Policy applies to individuals’ personal data and does not cover information we hold about companies or other organisations.

6.4. To access the Personal Data we hold about you, please contact us using our online form. A small administrative fee of £10 may apply.

6.5. We aim to keep your Personal Data accurate and up to date. If you believe we hold incorrect information, please contact us, and we will promptly correct or delete it.

This format organises the privacy policy clearly while maintaining all relevant legal and operational details for your users. Let me know if you’d like any further changes!